Support

If you have any questions, can’t find something on our site, or need to contact us for any reason, please call us anytime!

Warehouse Address:

Smart Surplus, Inc. c/o MargaritaMonsta.com

47 Park Avenue

Elverson, PA 19520

Mailing / Billing Address:

Smart Surplus, Inc c/o MargaritaMonsta.com

6366 Hamilton Blvd, Suite B #270

Allentown, PA 18106

Phone: 877-977-7627

Fax: 877-977-7627

Email: sales[at] MargaritaMonsta.com

Returns

We want you to get what you are looking for, even if is NOT the first thing you purchase. That is why MargaritaMonsta.com offers you a return policy designed to help you get exactly what you want. Most of our merchandise can be returned for a credit within 30 days of the shipping date unless otherwise noted in the product description or if it your item has a manufacturer defect and is under a manufacturer warranty*. If the item is not functioning correctly and is under the manufacturer warranty, please contact the product manufacturer with any service or return inquiries you may have.

We require you to request a ‘Return Merchandise Authorization Number’ or RMA # before you return your item. ALL RETURNS MUST HAVE AN RMA # for us to take the item back and give a full refund! If an item is returned without an RMA #, it will be assessed a 20% restocking fee. Please request an RMA # by clicking here.

When shipping the item back to us, carefully repack the item with all instructions and documentation in its original packaging and send it with the RMA # written on the package as well as the shipping label. Buyer is responsible for all return shipping fees.

Upon receipt and review of your RMA (which may take up to 3 business days), we will replace or refund your payment. Only the item amount will be credited, we will not refund the original shipping amount paid nor the return shipping fee.